Residents of Cayon and Keys have again been venting their frustrations over the lack of adequate water for domestic use over the past several weeks even after the recent heavy rains.
“For the past two weeks having access to water (a basic human need) has become a privilege. My luxury of having access to running water at my apartment has been limited to 7-10 hours every 2-3 days, at best,” said a resident in a FaceBook posting.
“The thing that annoys me the most about this, is that we (the consumers) are not being properly informed as it relates to the status of the ‘issue’ that the Water Department claimed that they are experiencing. The entire Cayon community was affected by the water issue when a notice came out stating that there was an issue with water entering the reservoir,” the person noted.
“If that is the case:
1. Why Lower Cayon would have running water and not Upper Cayon during certain periods? 2. Why are we without water for more than 24 hours at a time? 3. What really is the issue at hand? Can it be fixed or not? And if it could be, what’s the timeframe to get it done?” the person questioned.
The person is of the view that those questions need to be answered by a representative of the Water Department.
“We’re not being informed about the progress, if any with the water issue. How is this fair to the residents of Cayon!? This is ridiculous on many levels! Is anyone taking into consideration that an entire community is exposed to health related problems because of this issue? I could only imagine the stress levels of the residents of Cayon because of this issue,” she said.
In the Keys area and most likely in Cayon and close by villages, water is turned off at nights and is back on by six a.m. and seven a.m.
“Water return in the morning after 6 and by 12 midday water is off again. They don’t even turn it back on during the evening for at least two hours,” another concerned citizen disclosed.
“The water department needs to come better than this, communication is one of their biggest issues not just the fixing of the water problem,” another added.
The Water Services Department sent out a piece of correspondence on Saturday, August 31, apologizing for the inconvenience.
“The Water Services Department is aware of the impacts to residents of Cayon of the recent water supply interruptions. We would like to reassure you, the Water Services Department is still working hard to identify and address the cause of this water supply and distribution problem. During this period we ask that residents consider their water consumption habits when you have supply, and limit all non- essential usage, every effort to conserve will result in longer lasting supply for all residents.
Water Services Department appreciates your tolerance and understanding as we work to return the supply to normalcy,” the release said.